PRIVACY POLICY

 

Effective Date: March 22, 2017

This document provides the privacy policy for Knit Health, Inc. (“Knit Health”), and will help you understand the information Knit Health collects (the “User Information”), how Knit Health uses it, and what choices you have.  This policy applies to all Knit Health products (collectively the “Products”), which includes the Knit Health sleep and health monitoring hardware products, as well as the Knit Health software applications that can be used in conjunction with Knit Health hardware products. 

The Knit Health privacy policy is intended to comply with U.S. state and federal privacy laws, including without limitation the California Online Privacy Protection Act of 2003 (CalOPPA). 

 

Information Knit Health Collects and Receives

Through its Products, Knit Health may collect some or all of the following information from users of the Products.

 

1.    User Provided Data

Content and information submitted by users is referred to in this policy as “User Provided Data.” User Provided Data is submitted voluntarily by You (the “User”). Where Knit Health collects or processes User Provided Data, it does so on behalf of You, the User, and based on your input of the information. Here are some examples of User Provided Data (but keep in mind these are only examples, and there may be others):

a.    Names

b.    Birthdates

c.     Genders

d.    User names

e.    Passwords

f.      Credit card numbers

g.    Physical addresses

 

2.    Product-Related Data

In addition to User Provided Data, Knit Health may, through the Products, collect and process additional product-related data “Product-Related Data.”  Non-limiting examples of Product-Related Data include:

a.    Sleep metrics (sleep times, states and durations)

b.    Breathing data

c.     Environmental data

d.    Video and digital images

e.    Daytime energy or mood rating

f.      Sleep behaviors

g.    Related daytime behaviors (focus, sleepiness, emotions, self-control)

h.    Sleep assessment survey data

i.      User notes or diaries

j.      Time of use of Knit Health devices

k.     Duration of use of Knit Health devices

l.      Knit Health device feature dwell times

m.  Frequency of use of Licensed Application and its features

 

3.    Miscellaneous Information

When You use Knit Health Products, Knit Health may in some cases collect additional technical information, to facilitate your use of the Products.  Examples of this miscellaneous technical information include:

a.    Wifi SSIDs

b.    Wifi passwords

c.     MAC IDs

 

How Knit Health Uses Your Information

We use your information to provide and improve our Products and to facilitate your use of our software application Products. To accomplish this, Knit Health may use any of your information for the following purposes, in a manner that does not identify you to any third party:

(a)  To analyze and understand how You and other users are using our Products, so that we may improve the products.

(b)  To communicate with you by responding to Your requests, and by sending you various administrative messages.  This includes informing you about any changes to the Knit Health Products or policies. 

(c)  For billing and account management purposes.

(d)  To troubleshoot any problems with our Products.

 

In addition, Knit Health may use your specific information in the following ways:

 

1.    User Provided Data

Knit Health may access and use User Provided Data as reasonably necessary and in accordance with Your instructions to (a) provide, maintain and improve the Knit Health Products and Your use of the Products; (b) to prevent or address service, security, technical issues or at Your request in connection with customer support matters; (c) as required by law and (d) as set forth in our End User License Agreement with You, or as otherwise expressly permitted in writing by You. Unless authorized by You in writing, we will not share any User Provided Data with any third party.

 

2.    Product-Related Data

Knit Health may access and use Product-Related Data to (a) provide, maintain and improve the Knit Health Products and Your use of the Products; (b) analyze for the purpose of informing You of the possible meaning or significance of the Data; and (c) as set forth in our End User License Agreement with You, or as otherwise expressly permitted in writing by You.  Knit Health may share Product-Related Data with third parties in a manner that does not personally identify You, and may use it for advertising and marketing purposes.

 

3.    Miscellaneous Information

Knit Health may access and use additional technical information regarding your computing devices and networks, for the purpose of providing services to You through the Knit Health Products.  Unless authorized by You in writing, we will not share any of this technical information with any third party.

 

Your choices

1.    User Provided Data

You provide all User Provided Data to us voluntarily, and therefore may choose what to provide and what not to provide.  In some cases, you may be required to provide information in order to fully utilize our Products.

 

2.    Product-Related Data and Miscellaneous Information

If you have any questions about our collection or use of Your Product-Related Data or technical device and network information, or your rights when it comes to any of the foregoing, you may contact us at support@knithealth.com.

 

Other Choices

If you access Knit Health Products or related services using a web browser, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with similar choices around how and whether location or other data is collected and shared. Knit Health does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.

 

Sharing and Disclosure

There are times when information described in this privacy policy may be shared by Knit Health. This section discusses how Knit Health may share such information.

 

1.    User Provided Data

Knit Health may share User Provided Data with third party service providers and agents. We may engage third party companies or individuals to process User Provided Data, for example to process credit card payments.

 

2.    Product-Related Data

Knit Health may share Product-Related Data with third party service providers and agents. We may engage third party companies or individuals to process Product-Related Data, for example to analyze aspects of the data and provide the results of the analysis, so that we may provide You with the benefits of the third party analysis.  When Knit Health shares Product-Related Data with third parties, it does so in a manner that does not allow the third party to identify You.

 

3.    Other Disclosures

Knit Health may share any of Your information as reasonably necessary under the following circumstances:

  • To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
  • To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of Knit Health or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.
  • We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with third parties for business or research purposes.

 

Minor Children Policy

Our Products and the services they provide are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

 

Knit Health Cookie Policy

Knit Health uses cookies and similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your device (such as a mobile phone or laptop running Knit Health software) and from your device to us each time you visit our website or use our software application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your account and personal information in order to remember that you are logged in. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access Knit Health software through your browser, you can manage your cookie settings there, but if you disable some or all cookies you may not be able to use the software effectively.

Knit Health sets and accesses its own cookies on the domains operated by Knit Health. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website. We do not currently recognize or respond to browser-initiated Do Not Track signals, because there is no consistent industry standard for compliance.

 

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use our Products after those changes are in effect, you agree to the revised policy.

 

Contacting Knit Health

If you have any questions about Knit Health’s privacy policy or practices, you may contact us at support@knithealth.com.

 
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